Terms Of Use

 

The Long Walk will utilize its online ecommerce facility (the website) to sell goods and services including event and fundraising merchandise including tee-shirts, music CD’s, DVDs and other event memorabilia, event ticketing and online donations.

Currency of transaction is Australian Dollars (AUD) only
*Please note that all monetary amounts are in Australian dollars and include GST where applicable


Delivery policy
Postage and Delivery Order processing timescales. For online / phone orders, Australia wide orders will be despatched within 5 working days after your order is placed.

For postal / faxed orders, Australia wide orders will be despatched within 7 working days after your order is received.

Delivery timescales
After your order is dispatched, for non express items, Australia Post estimate delivery will take 5 – 7 working (or business) days for metropolitan areas, however this often takes less time. If your address is within a non metropolitan area, Australia Post may take longer to deliver your goods.

If you select Express Post as your preferred postage method, the delivery of your goods will be 1 – 2 working (or business) days after your order is despatched.

 

Please note that your order may be sent in more than one parcel.

 

Delivery Cost
Delivery charge within Australia

For delivery within Australia, postage and handling is 15% of the goods total, with a minimum of $6.00 and a maximum of $16.00.


Delivery charge within New Zealand*

For delivery to New Zealand, postage and handling is 20% of the goods total, with a minimum of $15.00 and a maximum of $40.00.


Overseas freight charges*
Postage and handling is calculated as 15% of the goods total. For delivery overseas, outside Australia (except New Zealand), the delivery charge has a minimum charge of $40.00 and a maximum charge of $100.00. If you wish to contact us in respect of International delivery charges, please email admin@thelongwalk.com.au.

 

Overseas orders
We are happy to take overseas orders through the Internet. Please note that, in order to make fulfilment of overseas orders manageable, there are a few requirements:

 

1. Payment for the order must be by Visa, Mastercard or AMEX.
2. You must stipulate whether you wish the goods to be sent by airmail, economy air or seamail within the field 'special instructions'.

 

Consumer Data/Privacy policy
The Long Walk Trust, is strongly committed to protecting your privacy while interacting with us. We comply with the National Privacy Principles, set out in the Privacy Amendment (Private Sector) Act 2000. The purpose of this Privacy Statement is to tell you what kind of information we may gather about you when you visit our site or purchase off-line from us, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Please view our Privacy Policy here

 

Our Mailing Address is:
The Long Walk Trust
PO Box 17
ESSENDON VIC 3040

 

Telephone, Fax and email
03 8340 2143 from within Australia.


Phones are staffed between 9am and 5pm (Eastern Time) weekdays.

Please leave a message if calling outside these hours.
Fax: (03) 8340 2001
Email: info@thelongwalk.com.au

Security capabilities and policy for transmission of payment card details

Secure Shopping
You can shop at The Long Walk Shop online with confidence. You can check that you are in secure encryption mode if your browser displays a padlock symbol in the header or footer of the browser window Your financial details are processed through this website securely using the latest 128-bit SSL (secure sockets layer) encryption technology. Your credit card transactions are then processed by the ANZ Bank.


Permanent Establishment 
The Long Walk
Essendon Football Club
275 Melrose Drive
MELBOURNE AIRPORT VIC 3045
AUSTRALIA


Customer service contact, including electronic mail address and telephone number
info@thelongwalk.com.au
03 8340 2143


Returned merchandise and refund policy

DAMAGED OR UNSATISFACTORY GOODS RECEIVED
If you are not satisfied with the condition of the item received, please return the item to The Long Walk at the address below. The Long Walk will replace goods that
1. have been damaged in transit if the damage is due to the fault of The Long Walk.
2. Have a manufacturing fault
3. The Long Walk will endeavour to replace sizes if we have another size requested in stock.


WHO PAYS POSTAGE FOR RETURNS?
We pay postage if there was a mistake on our part or goods are damaged. You pay postage if goods are in excellent condition but you’ve changed your mind. Send returns to The Long Walk, PO Box 17, ESSENDON VIC 3040

 

ANY QUERIES? PLEASE CALL US ON 03 8340 2143